Feedback is very welcome. Appleseed aims to be assistance to End Users – people who are using Information Technology to do something – but relies of people with who understand that Technology to be accurate.
One of the influences on the site is a document called ‘The Internet is for End Users‘ produced by the Internet Architectural Board which is a reminder that the needs of the End Users should be kept in mind.
For End Users
Suggestions for which parts need a better explanation are very welcome. It is hard for someone technical to know what is not clear to others.
For IT experts
Corrections for factual inaccuracies, suggestions for alternatives (provided they are freely and openly available) also welcome. If you were trying to explain a topic to a non technical friend or relation, is this how you would do it.
For everyone
Please send your suggestions to feedback@appleseed.org.uk.
Feedback on the Internet
If you as a user, or customer of a service, are unhappy about something, or can think of a better way of doing something, everyone would benefit from a way of letting the supplier of the service know. In the absence of a monopoly you can, theoretically, switch to a different supplier or product – although this is often made difficult.
If a service does not offer a way to way to find out it’s user’s are unhappy, and why, they have no way to improve. Many organisations have outsourced the problem of customer satisfaction to specialist companies, who send out surveys on their behalf, but these tend not close the feedback loop by letter the user know that their suggestion or complaint has been heard.
This is a hard problems – as it would be useful for other people with the same issue to know. Suggestions to feedback@appleseed.org.uk welcome.
Open Source systems generally have their known issues out in the open too, through issue tracking systems.